Terms and Conditions

Copyright
Parker Franklin Ltd. or their client photographers retain full, unlimited, world-wide copyright on all photographs supplied. These photographs are solely for personal display purposes. They may not be copied, published, reproduced, or stored on any electronic retrieval system without the express written permission Parker Franklin Ltd or the photographer holding copyright.

Match to original. (Likeness to person/colour)
In accordance with the accepted practices of all professional photographers and photographic laboratories, the return of any technically acceptable photographs or prints or demands for refund or refusal to settle charges cannot be entertained on principle. No exception whatsoever can be made to this rule as we cannot be held responsible for individual tastes or expectations.

Product Presentation
Some images are printed alongside other images on larger sheets and these will generally be dispatched without being separated. Prints sold with mounts will generally not be placed in their mounts before dispatch (generally one print in each order will be mounted to show correct orientation in the mounts). Other products requiring assembly - such as key rings, fridge magnets, clocks, etc. - may or may not be dispatched pre-assembled at Parker Franklin Ltd.'s discretion.

Delivery
By ordering online your order will be dispatched to you by Royal Mail within five working days, unless otherwise stated on your order form.

Failure
Whilst every care is taken at every stage of the photographic process, in the event of a camera failure, operator error, material failure, or process machine failure, Parker Franklin Ltd can accept no responsibility for any losses however incurred as a result of any such failure beyond a full refund of the original purchase price.

Permanence
All photographs supplied by Parker Franklin Ltd are produced to the highest standards using the best quality materials and latest processing techniques. However, all colour photographs will, in time, fade. This is particularly true if they are left in bright sunlight and are not behind glass. Parker Franklin Ltd cannot accept any responsibility for this gradual image deterioration.

Sizes
All sizes quoted in inches and are approximate and refer to print sizes.

One Order Per Household
Orders can only be placed for images of subjects from a single household. Many of our photographers offer discounts on large orders, in such cases creating single orders across multiple households will generate levels of discount that make it uneconomic for the photographer to continue to offer such discounts and consequently everyone will lose out.

Return Arrangements
For orders that need to be returned please send to the address below with a letter containing all order details and the reason for returning the items.

Refunds
If you are unhappy with your order you must contact Parker Franklin Ltd (contact) to arrange a refund. You will be required to return to Parker Franklin Ltd. all parts of the order that you wish to be refunded. Please note that digital images (eg. email, MMS, CD etc.) cannot be refunded.

Parker Franklin Ltd.
Unit 21D Holmethorpe Avenue
Redhill
Surrey
RH1 2NB

Privacy Policy

Parker Franklin share your concern about the protection of your personal information and is committed to safeguarding your privacy. This is our policy regarding the privacy of information we collect on www.parkerfranklin.com and www.ordermyphotos.co.uk (the "Sites"). Please read it carefully to understand how your personal information will be treated as you make full use of our offerings.

We review our privacy practices from time to time. To contact us about privacy issues relating to the Site, to report a violation of our Privacy Statement, or to raise any other issue, please e-mail us at info@parkerfranklin.com.

Personal Information
Personal information is information that relates to an identifiable individual. When a user places an order the user will be required to provide personal information such as their name and email address, and to provide payment card information (number, type and expiration date), a telephone number and a billing address. Your name and address details will be retained on our database in order for us to deliver your order to you. Your payment card data is only taken by the banking system and it is never received or stored by Parker Franklin. We will hold your personal information for as long as is necessary to provide excellent service to you in respect of the product you purchase.

Disclosure and Transfer of Personal Information
We will not sell, trade or lease the personal information you entrust to us.

Changing or Removing Personal Information
We recognise that some of the information that we may have collected from you will change from time to time. You can change information that you have previously provided to us or request us to remove it from our records by emailing us at info@parkerfranklin.com or by telephoning the Parker Franklin office on 0845 094 9183 or +44 (0) 1737 768500.

We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.

Your Rights
Questions regarding this Privacy Statement, the personal information we hold about you, or changing inaccurate or incorrect information should be directed to info@parkerfranklin.com.

The banking system we use is SagePay which is fully authorised by all payment card providers.

       SagePay